Thermoseal Group wins G18 Customer Care Initiative of the Year

At the Glass and Glazing Industry’s prestigious G18 event held in London at the end of November, the Thermoseal Group team were presented with ‘Customer Care Initiative of the Year’.

Following another extremely busy year of investment in the Group’s infrastructure in addition to continual development of its Technical Centre and IG component manufacturing facilities, Thermoseal Group has won yet another award. At the Glass and Glazing Industry’s prestigious G18 event at the Hilton on Park Lane on 30 November, the Thermoseal Group team were presented with ‘Customer Care Initiative of the Year’.

2017-18 has seen the installation of a new order tracking and delivery system at Thermoseal Group which is the final stage of its five-year plan to achieve paperless sales order processing and a system which, as well as doing its bit for the environment, ensures a first-class service to customers.

This system proceeded a Centralized Production Control System, then a Bar Coding System as well as an earlier-installed customer e-Order Confirmation System, so that customers now receive continual order and delivery updates and all without any paper involved. This series of new systems, as well as investment of GBP 100K-plus to reclaim and recycle almost 100% of its waste plastic, will help Thermoseal Group to reduce its carbon footprint and ensure it uses less of the Earth’s resources.

The Group’s Managing Director, Gwain Paterson said: “Winning this award is testament to the great team of people we have at Thermoseal Group both involved in the implementation of the systems and processes we have in place to enhance our service, and of course all those involved in making sure we deliver on our promises to customers. From production to account management and administration, all of our teams are a 100% focussed on offering best in class service.

“This award is also testament to our customers who continue to work closely with us and spur us on to continually improve our processes. With this in mind, I’d like to thank everyone involved in helping us to achieve this award and thank you to all customers, staff, suppliers and industry contacts who have supported our award wins and continue to cheer with us.”

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