TUROMAS’ commercial network in South America

Latin America is one of the most strategic markets for TUROMAS, which is why it has three commercial delegations: in Santiago de Chile, in São Paulo and in Bogota; these three points of sale are distributed strategically in the territory, clients from anywhere in Latin America can have direct contact with a representative in less than two hours

The ideal location of the offices makes it easier for customers to receive faster service and a more efficient assistance for any problem without the need to resort to the 24-hour Premium Remote Service, although they can also benefit from this service.

In each capital, the commercial delegations have cutting tables and manual glass cutting stock. They also have a complete parts and consumables stock ready to be shipped anywhere, in the shortest possible time, to keep machines operating without interrupting production.

In addition to machinery sale and assembly, TUROMAS has developed a free preventive maintenance programme. With this plan, machines are periodically checked to anticipate incidents, avoid shutdowns and save costs.

Other advantages provided by this sales network is the possibility to pay in local currency, thus avoiding foreign exchange operations, or to finance the payment in a medium and long term, and thus having the necessary resources to continue growing.

But the demands of South American buyers are growing and to continue excelling in an ever increasingly demanding market, a good product at a competitive price and immediate service is not enough. The commercial and technical support is fundamental.

TUROMAS places at the disposal of the Latin American buyers work teams that, beyond the preparation and experience in the sector, are striving to improve their experience by offering an added value over the course of all the purchase process.

The TUROMAS commercial delegates and the Chilean, Brazilian and Colombian technicians know the name of each and every one of the clients. The Spanish manufacturer is aware of the importance to offer a personalised, human and close service, for the people behind the costumers.

Listening and discussing with them is essential to find out what they really need and propose solutions.