LiSEC – hotline and online support

Reliable and efficient

Rapid top-class customer support has always been extremely important at LiSEC, and is delivered at a high quality level.

How is it possible to guarantee the quality of the LiSEC hotline & online support?

  • Worldwide service network – 160 engineers & 21 subsidiaries / agencies & software technicians in subsidiaries / agencies
  • Rapid support in the event of a fault
  • High training and quality standard of our service technicians

Furthermore, in 2019 LiSEC expanded the LiSEC Software Service Centre in Dubai, in order to guarantee the delivery of even faster top-class support around the clock.

How to get in touch with LiSEC telephone and online support?
LiSEC takes care of your concerns as quickly as possible. Here is an overview of how you can access LiSEC support and at what times:

Technical support for LiSEC machines (online service)
Tel.: +43-7477 405-5701, Sunday 22:00 – Friday 21:00 (CET)
E-mail: tbe.service@lisec.com
Standby service*: +43-7477 405-570, Saturday 06:00 – 22:00 (CET) – Sunday 06:00 – 22:00 (CET)

Technical support for LiSEC software
Tel.: +43-7477 405-5702, Monday – Friday 07:30 – 22:00 (CET)
E-mail: support@lisec.com
Standby service*: +43-7477 405-5702, Monday – Friday 22:00 – 07:30 (CET) – Saturday 00:00 – 24:00 (CET) – Sunday 00:00 – 24:00 (CET)

* for urgent cases outside of office hours

Installation/connection establishment/maintenance for the online support
E-mail: process.control@lisec.com