Iris: new Brazil office delivers customer support for Latin America

IRIS Inspection machines has established a technical after-sales operation in Sao Paulo, Brazil to maximize customer support for glass container producers in Latin America. The regional office has been set up specifically to provide installation services, customer training and on-line assistance/local service. Spare parts are also stocked locally to simplify availability.

To maximize customer support for glass container producers in Latin America, inspection solutions specialist IRIS Inspection machines has established a technical after-sales operation in Sao Paulo, Brazil. There are currently more than 20 EVOLUTION inspection machines operating successfully throughout the region and another 20 machines are scheduled for delivery during 2015.
According to Chief Executive Officer Jean Luc Logel, sales opportunities in Latin America are very encouraging, in line with the industry’s production capacity growth estimates. “Quality expectations are becoming increasingly important and the latest EVOLUTION camera-based inspection equipment from IRIS will contribute positively to plant efficiency improvements.”
A regional office has been created at Rua Manuel da Nobrega 354, Paraíso
Sao Paulo, CEP 04001-001 specifically to provide installation services, customer training and on-line assistance/local service. Spare parts are also stocked locally to simplify availability.
The operation is managed by Rodrigo Teixeira, an experienced Franco-Brazilian technical service engineer, who was previously based at IRIS headquarters in France. Fluent in English, French, Portuguese and Spanish, Rodrigo is devoted exclusively to the needs of Latin American customers. Where appropriate, he can rely on members of the IRIS engineering team in Bron, as well as the company’s specialist service engineer in Monterrey, Mexico.
A subsidiary of the Wisetec Group, IRIS Inspection machines was established to provide turnkey inspection solutions for mass-produced glass containers of any shape or colour, including wine, beer, liquor and Champagne bottles, pharmaceuticals and food containers. A team of dedicated Research and Development engineers has evolved a range of equipment to match the industry’s demanding requirements and satisfy the inspection needs of key international customers.
The company has based its development on a long-term partnership with glassmakers in the field of glass defects detection, as well as on an exceptional knowhow in the most innovative vision technologies. The success of IRIS is due not only to the exceptional efficiency of its Evolution machines range but also to the excellent support provided by engineers worldwide. Thanks to a network of international agents and technical support service centres, IRIS is able to support customers throughout Asia, Europe, the Americas, Africa and Australia.