Over 500,000 UKP have been invested to meet increasing demands across the glass supply chain. As well as increasing analytical capabilities and capacity, at the centre of all these changes and investments are people.
A positive campaign to share and retain knowledge has been launched, with regular seminars being delivered by staff, for staff, to share, challenge and retain technical knowledge, while sharing new ideas and approaches.
The programme has seen investments in new plant, equipment, systems, people and training in order to remain at the forefront of glass research, analysis, testing and consultancy for their growing client base.
Business Development Manager, Philip Marsh, said, “Over the past year we have expanded our consultancy division, increased capacity for routine analytical services, replaced and supplemented core laboratory equipment and extended capabilities through strategic investments.
“Existing clients will have noticed our administrative, customer care and financial systems have been a focus – we’ve streamlined processes, improved communication and enhanced the customer experience, while also giving our own staff better access to information and improving internal systems.
“At the centre of all these changes and investments are our people – a programme of academic, vocational and on-the-job training at all levels of the organisation has been undertaken to ensure that our teams maintain their professional development, extend their knowledge and can continue to be the very best at what they do.
“A positive campaign to share and retain knowledge has been launched, with regular seminars being delivered by staff, for staff, to share, challenge and retain technical knowledge, while sharing new ideas and approaches.
“As a service-orientated business specialising in glass, our greatest asset is our people and their unique knowledge. We require the latest in laboratory equipment, but without our technical experts we would not be able to provide our clients with the added guidance, knowledge and technical support that they really require. It is their interpretation and understanding of data that allows us to provide real answers and solutions.”
Glass Technology Services Ltd provides analysis, consultancy, testing and research and development support to all parts of the glass supply chain – from raw materials to the end consumer.
The experts in glass pride themselves on their reputation, confidentiality and impartiality and are accredited to ISO 9001 and ISO/IEC 17025 standards.