Not many tempering furnaces are fortunate to be christened with human names. But then, not many have an owner who treats them as family like Michelle Magyar, President of Mid-American Glass, just as she does her team of talented personnel. Together, they have helped Mid-American Glass (MAG) grow and expand with additional factory space and a brand-new Glaston tempering furnace – the RC Series. Recently, it joined the company’s first Glaston tempering furnace, the third FC line at the time in North America.
Michelle contacted Glaston at the end of August 2020. Jim Hartley came to talk about ways Glaston could help Michelle get more out of Maggie. But Michelle had another idea. “I want to buy the Glaston RC Series furnace,” she insisted. “When can I get the paperwork?”
Once again, Michelle had been doing her homework. She had collected opinions from others in the field and heard lots of positive comments about Glaston’s RC 350 Series.
MAG’s customers were evolving. Michelle needed to go where her customers were taking the business – toward heat-strengthened and heavy commercial insulated glass.
“Louie Noodles, as we call the RC Series line, was my grandmother’s nickname for my father,” Michelle explains. “It fits them both perfectly – a strong workhorse that knows exactly what it needs to do. As my operators say: ‘Louie eats up glass.’” Louie’s 110 by 190 inch bed provides the company with 60 percent greater capacity than Maggie.
Michelle turned all RC Series project management over to Weston Grove, who joined MAG about five years ago as Processing and Quality Engineer. Wes supervised the building construction, checked the drawings and oversaw the installation.
Both Michelle and Wes praise Vishal Haswani and Petri Mattila, Glaston’s technicians, for their work.
“They were diligent and precise,” Wes says. “It was amazing how they paid attention to details. They wanted everything to be less than 1 millimetre off – even the squareness of the walls – just to make sure the machine would sit perfectly.”
Vishal even made the electricians rewire the furnace, as he said the electrical cables looked like a rat’s nest.
“I didn’t even look at any other suppliers,” Michelle said. “Ever since we got Maggie, I have been very satisfied with the relationship we have with Glaston and the quality. For me, it’s essential to work with suppliers who stay with you throughout the lifecycle of the equipment – far beyond the point of sale.”