Glasscorp has been a trusted name in the glass industry for decades and is run by Richard and Tim Stokes, as father-and-son duo. Richard’s vision has shaped Glasscorp into a trusted partner for global brands like LiSEC, while Tim’s focus on technical excellence and customer relationships has expanded the company’s reach. For years, Glasscorp has been LiSEC’s official agent in New Zealand, ensuring local customers have access to advanced glass processing machinery and spare parts.
Kieren and Lolita, both responsible for spare parts at Glasscorp, give an insight into Glasscorp’s warehouse: today, Glasscorp holds an impressive inventory of around 2 million spare parts, including 5,000 LiSEC components. This stock ensures that LiSEC machinery—such as the popular KSR processing machine—keeps running smoothly for customers across New Zealand.
Glasscorp processes LiSEC spare parts orders regularly, ranging from small components to large assemblies. Orders are fulfilled quickly through a mix of air freight, sea freight and sometimes even engineer-assisted deliveries. For urgent cases, Glasscorp offers same-day delivery to the South Island via flight or overnight shipping, sometimes even on weekends. Their priority? Customer satisfaction and zero downtime.
To maintain this level of service, Glasscorp uses a disciplined approach:
- Monthly audits and reorders to keep inventory accurate.
- An organised and clean warehouse.
- Two months’ worth of stock maintained at all times.
- Proactive planning for seasonal demand, especially during Christmas shutdown periods when most companies schedule maintenance.
The team’s next big goal is a fully digital inventory system, streamlining operations and making reordering even more efficient. This commitment to innovation reflects the same values that LiSEC brings to its global operations.
While Glasscorp manages local stock in New Zealand, they work closely with LiSEC Australia, their main contact for regional support. Daily communication with both Australia and Austria ensures that even rare parts can be sourced quickly. This tri-location collaboration means customers in New Zealand benefit from the combined strength of LiSEC’s global network.
