Cugher presents Help Desk Service

Cugher introduces a new dedicated support service

Following the increasing demand of post-sales assistance and with the aim to offer its customers a more efficient support, Cugher has just introduced a new dedicated support service, coordinated by a team of expert technicians.

From the reorganization of assistance service, Cugher customers can benefit on:

  • Dedicated telephone number, which provides remote assistance
  • Hot line from Monday to Saturday (from 7.00 AM to 12 PM)
  • On-site assistance, if needed
  • Ticketing system to track all requests

The ticketing platform has been introduced to collect all assistance requests and to strengthen the level of assistance; in this way, every customer with its personal access credentials could submit a new request and track its progress through a continuous dialogue with Cugher’s professional technicians.

Cugher Glass cares about its customers and YES, WE HELP!