Falorni Tech Glass Melting Technology

A+W Software strengthens team with the addition of Ann Cypressi

Ann honed her industry and software knowledge at Acadia Windows & Doors in the Washington D.C. metro area, where she served as a Senior Commercial Estimator and Project Manager and Support Specialist. During her 24 years of service at Acadia Windows & Doors, Ann used her Information Technology background with a B.S. in Web Development and knowledge of multiple programing languages to vet and implement a new ERP system. This knowledge makes her a valuable hire, who has stepped in since April 2023 and made an immediate contributing to the A+W team and the needs of our customers.

In her new position at A+W Software, Ann is working under the tutelage of Mike Tetzlaff, Head of Professional Development for A+W Cantor. Ann’s training allows her to troubleshoot customer support tickets and visit customers to implement upgrades or new software solutions.

According to John Staiano, COO of A+W Software North America, “We strategically on-boarded Ann, recognizing her deep industry knowledge and extensive experience vetting/implementing a new ERP system at Acadia Windows & Doors. Ann’s ability to make an immediate impact is vital as our business grows in North America, highlighting the significance of hiring professionals with software expertise to assist our customers in expanding their business in this fiercely competitive industry.”

John said, “A+W’s continuous focus on improving customer service and support is yielding tangible results for our customers. The growing array of services and products A+W offers highlights the critical impact our commitment has on our customers’ success. Ann’s role is pivotal as she supports our customers in preparing for and achieving future growth and success.”

Ann’s excitement is palpable: “I’m genuinely excited to play a role in an organization where my industry expertise and skills can drive both personal and company growth. Those skills are also valued by my colleagues. A+W’s products and services have consistently impressed me, and it’s a privilege to join the team.”

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