In glass quality control, manual processes are increasingly being replaced by AI-based systems. Using modern deep learning algorithms, AI can detect defects such as scratches or inclusions. This significantly increases the precision and speed of quality control.
AI can also support process optimisation, as it can analyse large amounts of data from production processes. Inefficient workflows can be identified, which ultimately not only saves time and resources but also reduces CO2 emissions.
As a software company, A+W sees it as its duty to take a conscientious approach to the topic of artificial intelligence. As a first step, A+W looks at the beginning of every order – order entry. Order entry can sometimes be exhausting. An email here, a note there, mistakes happen and time passes. A+W wants to optimise this process with the help of artificial intelligence.
Imagine having an extra colleague in the office who can take care of routine tasks for you. That’s what A+W Order Entry AI does, using AI MIRA. Mira can understand and interpret texts and enter them into your order entry system. A major advantage is Mira’s seamless integration into A+W’s existing products. Employees can work with the software as usual and only need to check and approve Mira’s entries. Mira learns from any corrections made during this approval process. This makes her smarter and less prone to mistakes, similar to trainees.
No AI works perfectly right away. Any AI based on probability forecasts is prone to hallucinations. Mira therefore first needs a basic understanding of glass. A+W teaches her this together with a customer. Specific training then takes place at a company to ensure that she understands processes perfectly. Mira will continue to support customers in many other areas in the future, including in the A+W Smart Factory.
Who is MIRA?
MIRA (Multifunctional Intelligent Response Assistant) is A+W’s AI. You can think of Mira as an additional employee who will soon make your everyday work easier with her overview of company data. Last year, A+W asked its customers how they would like to use AI. The consensus was that direct integration into systems is more effective than a voice assistant or similar. Mira made her first big appearance in a webinar on March 19, 2025.