Semco-Group: close to the glass-customer in the digital age

The Semco-Group of the future will meet customer needs faster and with a human touch

A+W CEO Peter Dixen and Semco CIO Michel Schüller signing the agreement

Alongside globalization and urbanization, digital transformation is one of the determining success factors for businesses of the future. It shapes both the economy and the global society. For medium sized companies, adapting to this change is a real cultural change. In many cases it means, that old ways of thinking and doing business have to be thrown overboard.

Semco is tackling digital transformation with a series of projects, ensuring that the group’s core values remain intact. Teams from different areas deliver solutions, which are practical, relevant to the customer and future-proof.

The partner for the Semco Group on this way forward is the software house A+W. By 2023, all 18 Semco locations will be equipped with A+W’s industry solutions. In the future, this will result in a significantly higher degree of automation, even more process stability and increased efficiency through an intelligent networking of the assets of the whole Semco-Group.

First joint workshops for the implementation of the software have taken place successfully. It has been shown that digitization creates added value for the customer. Leaner and more agile internal interfaces optimize processes such as internal orders, distribution of orders between different Semco-sites or logistics planning.  Using A+W’s suite of digital tools everything will then be designed in such a way that the capacities within the entire Semco-Group are optimally utilized. This means that customers will benefit even more from the combined strength of the Semco competence network.

When it comes to direct customer communication, many things will change for the better: Orders can be entered 24/7. Individualized or complex products can be ordered online via a simple and intuitive interface. Customers can call up the status of their orders at any time in real time. Optimized and automated processes save time and money in error detection, sorting and shipping preparation.

In accordance with the principle of growth by our own efforts, we rely above all on the knowledge available in our own company. In the respective project groups, the Semco-Group of the future is created behind the scenes with the help of external experts. Digitalization and automation will serve one singular purpose above all: everything Semco changes needs to make the customer experience even more personal and individual.