The spread of COVID-19 deeply changed the global work scenario and in this sudden challenge the technology has become an essential ally to guarantee the continuity of all business activities.
In Cugher the pandemic has sped up the process of digital transformation, introducing new instruments to make activities easier and faster, with the aim to have full control on data and to share real-time information with all the players involved: from employees, to suppliers, to customers.
Working from home allowed the personnel to work in safety without losing contact with the corporate culture thanks to constant virtual relations. Equally, Cugher has worked to satisfy its customers, by promoting web meetings through online conference platforms, to overcome the impossibility to meet in presence.
Always with the purpose to optimize relations and work, digital tools have been introduced and strengthened, like the new ticketing system and the remote connections for after-sales assistance, which ensure a continuous dialogue and an immediate response from technicians.
The introduction of Smart Glass was extremely innovative. The glasses allow the operator to work freely and to share the view by remote with a technician in real-time in case of checks or problems with the machinery, or directly with the customer during the test phase of the plants.
Aware of the new opportunities and in order to meet the needs of those who cannot travel, the company intends to be always more present also at digital events, from conferences to fairs, embracing the concept in which the strength of business communication is supported through web services.