Strong focus on online service packages.
Support being central to its range of solutions, Tiama just hosted the third edition of a two-day Seminar with the aim to improve Services offered to its customers through several workshops.
The seminar succeeded in gathering most of the worldwide Tiama Service department which represents nearly 60 experts coming from 21 countries, such as Egypt, Thailand, Iran, Turkey, Russia, China, the USA, the UAE, Costa Rica, UK, Italy, Spain, Germany and more!
The two-day program was filled with workshops and presentations of the growing service portfolio, highlighting the latest novelties such as SPOCs (Small Private Online Courses), on-line simulators, new tailored training programs, services contracts and hotline packages.
It was also a great opportunity to celebrate team spirit, meet or discover new team-mates from around the world supporting glassmakers locally, and to exchange field experiences based on different cultures, habits…
“We are perfectly aware that Customer Service, based on a truly local presence, is one of our strongest added-value and we will definitely continue to support all of our products’ performances and maintenance with local specialists” highlights Paulo Pereira, the global Tiama After-Sales manager.
Starting now, Tiama is looking to add 12 additional Customer Support Engineers.