Page 75 - Glass-Technology International no. 3/2018

Maintenance operations cated team that coordinates ate an Academy to make gurated in mid-March, a
and ordering spare parts the company resources sure that its personnel is clear sign of the commit-
can be carried out via a log- with the aim of sharing both more professional ment of the company to
in, where the glassworks and spreading technologi- and more prepared, but the project, as we actually
can check which parts the cal know-how both inside also to help customers be took up some productive
machine needs or will need the company and with the up to date with the ongo- space. In these 130 square
in a short time. market. ing technological evolu- metres of productive space
This complete remote ser- Carlo Strappa, who has tions. In fact, the mission we have created two class-
vice obviously reduces the been with Intermac for of the Academy is to spread rooms and an office, with a
costs involved in the pres- about 15 years mainly in knowledge, but also carry further 120 square metres
ence of a technician going the marketing department, out training for personnel. for a laboratory.
to the client’s premises as is the head of Intermac’s What is really important Up to now, most of the
the machines are connect- newly developed and set-up that this project involves requests that we have re-
ed to the Internet and send Training Academy. all the company and per- ceived are about software
information directly to the Strappa: At the beginning sonnel – starting from the and Diego is the first per-
platform. of this idea, an in-depth top management to me son in the company who
This is the true ‘Internet of analysis of today’s market – Academy Manager. We receives updating and
Things’. was carried out and the then have an Organization- training regarding soft-
results were quite obvious: al Committee that involves ware.
INTERMAC ACADEMY
software is continuously all the major divisions of Intermac has created a
Carlo Strappa,
evolving and new machin- the company such as sales, special matrix where it can
Franco Angelotti
ery and devices are coming software, manufacturing, decide to train specialists
and Gianluigi Casadio
out. The number of ma- project management, ser- from the different depart-
Investments in services to chines that you can find in a vice, and so on. Working ments of the company,
support customers has re- glassworks is three or four together we define the pri- who can then train their
sulted in the creation of the times the number that you orities, plan and organize colleagues, update clients,
Interamc Academy, a new could find 20 years ago. the courses together with but also provide this infor-
training centre given over This means that requests company specialists. mation to subsidiaries and
to our customers, dealers coming from customers are We have created this dedi- commercial partners.
and internal personnel. more complex. cated are inside the work- The courses are not only
The Academy has a dedi- Intermac decided to cre- shop of Intermac – inau- theory but also practical.

Glass-Technology International 3/2018 73

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