Banner
Falorni Tech Glass Melting Technology
Filtraglass

PPG subsidiary achieves leadership in auto glass insurance claims market

Computer Associates International, Inc. (CA) announced recently that LYNX Services, L.L.C., a subsidiary of PPG Industries, Inc., has chosen CA Services to support a leading-edge automotive glass insu…

Computer Associates International, Inc. (CA) announced recently that LYNX Services, L.L.C., a subsidiary of PPG Industries, Inc., has chosen CA Services to support a leading-edge automotive glass insurance claims management system that delivers unmatched scalability, rapid customer service and extremely efficient repair contracting. The system, which uses CAs Advantage Ingres II Enterprise Server as its core database engine, is enabling LYNX Services to seamlessly handle the growth of core auto glass and First Notice of Loss claims management businesses. The company in 2001 handled a record level of more than 3 million transactions. In its glass claims management, LYNX Services connects policyholders, insurers and automotive glass repair shops via call centres, EDI and the Web, improving customer service and efficiency, while providing high-value information services for leading insurance companies. Policyholders get the convenience of 24/7 service and a simplified procedure that requires just one call. The insurers get an expedited claim and a qualified participating installer committed to high-quality standards ultimately does their repair. According to Robert Brookes, director of Information Technology, LYNX Services chose CA Services for its technical expertise and its extensive logistical experience in the launch of its new eBusiness initiatives. LYNX Services uses CAs Advantage Ingres II Enterprise Server on HP N-Series Servers, thereby gaining the scalable, high-performance transaction processing integral to eBusiness. LYNX Services, L.L.C. was founded by PPG Industries, Inc. in 1994 to manage auto glass claims for insurance companies and glass service providers. It now handles more than 3 million auto glass claims per year. The company has expanded its services offering to the insurance industry to include complete First Notice of Loss reporting, and recently announced its intent to expand their proven business model into collision claims management. Computer Associates International, Inc. delivers the software that manages eBusiness. CAs world-class solutions address all aspects of eBusiness process management, information management, and infrastructure management in six focus areas: enterprise management, security, storage, eBusiness transformation and integration, portal and knowledge management, and predictive analysis and visualization.

Sign up for free to the glassOnline.com daily newsletter

Subscribe now to our daily newsletter for full coverage of everything you need to know about the world glass industry!

We don't send spam! Read our Privacy Policy for more information.

Share this article
Related news