18 June 1998: US firm BOC Coating Technology announced that it has engaged Shenyang Gem-Port Vacuum Engineering to provide direct parts sales and service support for its glass customers in the People`…
18 June 1998: US firm BOC Coating Technology announced that it has engaged Shenyang Gem-Port Vacuum Engineering to provide direct parts sales and service support for its glass customers in the People“s Republic of China. “We have decided that our customer base in China warrants such a collaboration, and are pleased to provide enhanced service. We feel that the local availability of expert service and parts will offer distinct advantages to our customers,” explained Phil Johnson, General Manager of BOC Coating Technology. Jay Cowan, Manager of Customer Support said, “We are confident that our customers will benefit from our expanded support and can be assured that we will work closely with Gem-Port, enabling them to provide the level of service expected.” Cowan also said benefits for the firm“s customers are that spare parts order placement, technical support and field service are available during local business hours and can be purchased in Chinese Renminbi (RMB) rather than US dollars. For further information please contact: Shenyang Gem-Port Vacuum Engineering Co., Ltd. No.21-1, Shandongmiao Lane Shisanwe Road, Shenhe District, Shenyang City, PB:1 10014 China Tel.. +86 (024) 2870257; Fax: +86 (024) 2870257 Contact: Mr. Zhang Zhejun, General Manger BOC Coating Technology, 2700 Maxwell Way, P.O. Box 2529 Fairfield, California, 94533-0252 USA Tel: +1-707-423-2100; fax: +1-707-4251706 Customer Service-Technical Support-Ray Shelton Customer Service-Spare Parts Orders-Janet Perrin Customer Support Manager-Jay Cowan