Thermoseal Group sees highest customer satisfaction ratings

  Company news

The results of Thermoseal Group’s latest Customer Satisfaction Survey show the highest ever customer satisfaction ratings.

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Thermoseal Group’s latest Customer Satisfaction Survey show the highest ever customer satisfaction ratings
The results are in for Thermoseal Group, with the UK’s leading specialist insulated glass (IG) component manufacturer and distributor of over 2,000 IG products, reporting highest ever customer satisfaction ratings from its latest Customer Satisfaction Survey.
With 38 years supplying to the window industry, Thermoseal Group supplies to the majority of IG manufacturers in the UK and now to a range of export customers in 22 countries across 5 continents. Its long-standing service to the industry is a direct result of its focus on customers and ability to respond quickly to market demand.
The Group’s Head of Marketing and Communications, Samantha Hill, tells us: “The data collected is invaluable to our continual efforts to provide a premium service to customers. As any intelligent supplier would do, we value our customers and take all feedback on board to improve our products and service. As we have increased our focus on manufacturing, working with customers has become more important to us in developing our products to suit current manufacturing methods, whilst ensuring we offer industry-leading product performance. This is why we have set up our own Technical Centre and EN1279 test facilities to ensure that we continually enhance our products, closely monitor the quality and focus on innovating new products to futureproof our offering.
“The Customer Satisfaction Survey is just part of what we do to ensure that we maintain 2-way communication with our customers. Our dedicat...
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