“They are the engineers who were far away from home and worked beyond the ocean; they are the outstanding representatives of LandGlass who worked hard day and night for customers; they are the Chinese people who were highly spoken of by Americans. They united whole-heartedly and made perfection more perfect, taking only 18 days to complete the installation and commissioning of a high quality forced convection combined glass tempering furnace, creating another miracle in the industry!”
These words are the ‘award’ in the annual summary and commendation conference of LandGlass with the theme ‘Forging ahead in 2013’. Although just a few words, they show the strong technical competence, devoted work attitude for clients’ satisfaction, and the selfless dedication spirit of LandGlass to make itself become a world-class enterprise.

Installation and commissioning
The ‘miracle’ took place on the installation and commissioning site of a client in North America. This important glass processor has many branches in the United States and already has more than ten tempering furnaces, mainly from renowned manufacturers in Europe. When the tempering furnaces of LandGlass, with their high performance and quality services, entered the North American market, this company became a client of LandGlass. After comprehensive inspection and evaluation of LandGlass forced convection furnaces in terms of tempering quality, efficiency and operation stability, the company decided to buy two forc...

“They are the engineers who were far away from home and worked beyond the ocean; they are the outstanding representatives of LandGlass who worked hard day and night for customers; they are the Chinese people who were highly spoken of by Americans. They united whole-heartedly and made perfection more perfect, taking only 18 days to complete the installation and commissioning of a high quality forced convection combined glass tempering furnace, creating another miracle in the industry!”
These words are the ‘award’ in the annual summary and commendation conference of LandGlass with the theme ‘Forging ahead in 2013’. Although just a few words, they show the strong technical competence, devoted work attitude for clients’ satisfaction, and the selfless dedication spirit of LandGlass to make itself become a world-class enterprise.

Installation and commissioning
The ‘miracle’ took place on the installation and commissioning site of a client in North America. This important glass processor has many branches in the United States and already has more than ten tempering furnaces, mainly from renowned manufacturers in Europe. When the tempering furnaces of LandGlass, with their high performance and quality services, entered the North American market, this company became a client of LandGlass. After comprehensive inspection and evaluation of LandGlass forced convection furnaces in terms of tempering quality, efficiency and operation stability, the company decided to buy two forced convection combined glass tempering furnaces. Due to the complicated structure, advanced technology and unique process of the forced convection combined furnaces, normal installation and commissioning cycle of equipment takes two months. However, as the company had a large number of production orders, it could not accept this normal deadline, and insisted on including an ‘oppressive clause’ in the contract stating that installation and commissioning should be completed in 18 days, or LandGlass would incur in consistent fines.

The team
Director Guo of the Customer Centre appointed six people to form an installation and commissioning team and fly to North America. They engaged in tense installation and commissioning work without adapting to the time difference. Completing the work of two months in 18 days and delivering the equipment in the best condition to the client was a great challenge for this team. Every morning, when other workers were still sleeping, they arrived on site and worked as scheduled; when the tasks for each day were completed, they went back to the hotel at night; in the case of key processes and work that could not be completed as scheduled on that day, the site engineer would work continuously day and night. Their skills and contribution to the task deeply moved the client.
On 2 November 2012, which was the 18th day agreed in the contract, tempered glass products were normally manufactured with LandGlass’ combined tempering furnace and all performance indexes met the requirements in the contract after testing, and the North American customers on site gave the work the ‘thumbs-up’.

High-end market sales
LandGlass’ tempering furnaces are now sold in America, Europe, Middle East and Central Asia, and have become representatives of the high-end market. LandGlass is continuously striving to build a good brand image with continuous technical innovations, excellent products and high quality customer services. ‘For your next leap’ is the brand slogan of LandGlass, indicating that LandGlass will attentively improve its employee and corporate quality, make the customer succeed by technology and wisdom, so as to make LandGlass a world-class glass machinery manufacturing enterprise. The customer service team of LandGlass is one of the carriers of its brand image. During the Spring Festival in 2013, when most families reunite, about 10 customer service staff and engineers were dedicated to the early running of the equipment for customers in different countries and different installation sites to interpret LandGlass’ pursuit of ‘For your next leap’ to the world.